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Service Solutions

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With 12 factory-trained and certified trainers, McShane's recognizes service as the most important aspect in our relationship with our clients.

In an industry that changes quickly with technological advances, our technicians attend ongoing training with our manufacturers. Additionally, we only provide OEM parts for your equipment to ensure your productivity and efficiencies remain steadfast, even after a part is replaced.

We are proud of our Service Team - two of our technicians have been recognized by Konica Minolta as "top in the country" in 2006. These awards not only reflect the dedication of the recipients but also the quality of the team as a whole. For over eight decades, McShane's has operated on the ideal set forth by our founder: customer service is number one for the company. Not only do we still firmly believe this, but we practice it every day.

Members of the McShane's Service Team recently achieved certification through the Canon U.S.A. Association of Technical Service Professionals (ATSP). ATSP enables Canon Authorized Dealership personnel to differentiate themselves and their organization from competitors in their marketplace. Through ATSP Certification, Canon Authorized Service Professionals can verify their level of Canon product service and support skill and distinguish themselves from other individuals and imaging solutions providers.

Canon U.S.A. is the only Imaging Solutions Provider offering exams and certifications that are challenging, rewarding, and relevant to the business of delivering service and support on today's office imaging products.

The Association of Technical Service Professionals was introduced in 1991. By the end of its first decade, just over 14,000 exams had been delivered with nearly 3,500 achieving passing scores. ATSP transitioned to a certification-based program during 2000. Since that time, over 12,000 Certification exams have been taken, with more than 5,000 exams resulting in Certification.

Those who earn certification honors are eligible for recognition of their accomplishment in Canon publications, on the e-Support website, and during Canon events. Each Certification is recognized by a letter from Canon's Vice President and General Manager of the Systems & Technical Support Division, and a Certificate of Accomplishment. Certain first time honorees are also eligible for an ATSP lapel pin. The greatest recognition does not come from Canon however, it comes from the honoree's peers, management, and customers.


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